The Standoff - a strategic battle for control.
When it comes to taming returns, it pays for retailers to take a very close look at what items customers are sending back and why.
PRESS RELEASE: Despite a record breaking number of online sales made during the 2017 festive season, orders that weren’t delivered on time over Christmas will continue to present a returns headache for retailers well into January, new research by Sorted, the delivery experience company, reveals.
PRESS RELEASE: With the average Brit planning to spend £255 on Christmas gifts online, failed deliveries present a significant challenge to retailers during peak trading, research from the latest report by Sorted, the delivery experience company, warns.
‘Tis the season of peak and news of a Royal Mail strike has retailers everywhere reviewing their plans early.
If you’re going to make a promise to a customer, keep it. If you don’t think your technology or operational ability will allow you to keep to you word, don’t offer it. But, that begs the question, why would you dumb down your delivery proposition when you could remove the constraints holding you back?
PRESS RELEASE: While Brits are expected to spend £3bn on Black Friday*, the latest data from Sorted, the delivery experience company, warns that this ‘sales’ day could, in fact, cost UK retailers £203m in returns caused by failed deliveries.