Meet Sorted’s delivery experience platform


All your carrier services through one integration. Optimised parcel allocation for you. Better delivery choice for your customers.

Sorted shipment dashboard screen


All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers.

Zala branded tracking


All your Shopify returns, refunds and exchanges automated. Great value labels for you. Branded returns portal for your customers.

Shopify Branded Zala returns portal

A proven formula for last mile efficiency

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reduction in contact per order ratio

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reduction in WISMO customer contacts

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minutes saved per return

Happy path vs unhappy path: Post-purchase best practices

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Customer delivery comms to boost revenue, and NPS

Delivery communications are critical when things go wrong… and when they go right. Here’s Kerry, our in-house tracking expert, to explain why.

See how Track does it

An API-first philosophy for delivery experience

Simple integration and access to the world’s best-performing carriers.

api code animation example

Get up and running immediately with our Shopify returns app.

Trusted by the world’s leading retailers and brands

  • asos
  • asda
  • musicMagpie
  • Graham & Brown
  • asos
  • asda
  • musicMagpie
  • Graham & Brown
  • insight
  • go outdoors
  • Party Delights
  • Arnold Clarke
  • insight
  • go outdoors
  • Party Delights
  • Arnold Clarke

Learn from your peers and competitors

Fact File 2 - Lowering final mile costs

Sorted fact file

Lowering final mile costs.

Fact File 1 - Warehouse loading

Sorted fact file

Cutting costs with smart allocation.

CMS Playbook 2023

The CMS Playbook

The CMS Playbook: Five plays to nail multi-carrier delivery management.

Parcel left on doorstep

Signed, sealed, not delivered

73% of customers lose faith as cost-of-living crisis sees porch poacher problem.

Start optimising your delivery experience now