• The renewed partnership will see Sorted continue to support Marks & Spencer in delivering and scaling strategic omni-channel initiatives across in-store fulfilment and DSVs
  • Sorted’s delivery experience platform provides a streamlined and consistent post-purchase journey

Manchester, 1 May 2024: Marks & Spencer has renewed its partnership with delivery management and experience platform provider Sorted to further streamline how it handles deliveries, ensuring reliable communication with customers and enhancing the overall experience of receiving orders.

Marks & Spencer has integrated Sorted’s cloud-based technology to improve and accelerate its delivery operations across multiple distribution centres in support of a continued drive to maximise first-time delivery success. In addition to being the retailer’s link with its chosen carriers, this partnership involves using Sorted’s Delivery Experience Platform to better inform customers at each stage after a purchase. Customers receive timely updates about their order status and delivery scheduling, ensuring a transparent and predictable post-purchase experience.

As retailers broaden their online presence, the necessity for a dependable and efficient delivery system is essential. Sorted’s advanced software enables this expansion, providing the flexible and extensible solutions required to scale operations effectively.

For Marks & Spencer customers, this translates to a seamless delivery experience where they receive real-time updates, timely deliveries and responsive service, ensuring they feel informed at every step of their purchasing journey. The renewed partnership will see Sorted continue to support Marks & Spencer in delivering and scaling strategic omni-channel initiatives across in-store fulfilment and dropship vendors.

Carmen Carey, CEO of Sorted, said: “Marks & Spencer has a legacy of providing brilliant customer experience, and the move to an increasingly online world shouldn’t disrupt that. We are thrilled to be a part of their journey, and the renewal is recognition of our continued partnership and approval of our strategy.”

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About Sorted

In today’s delivery landscape, good experiences simply aren’t good enough. It takes an outstanding delivery experience to differentiate.

Sorted’s Delivery Experience supports retailers in providing exceptional delivery experiences and analysing post-purchase performance. It empowers customers to track deliveries and returns or exchange parcels effortlessly.

Founded more than a decade ago and recognised as one of the fastest growing companies in Europe by the Financial Times, Sorted delivers transformational tech on a global scale. Trusted by leading retailers – such as ASOS and Asda – Sorted helps brands to make five-star delivery experiences their superpower.

Media contact

Shaun Weston, shaun.weston@sorted.com