Use delivery to create winning ecommerce experiences.
Sorted’s Delivery Experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase communication to increase customer happiness, drive loyalty and help you grow.
Trusted by the world’s leading retailers and brands.
Delivery experience matters.
More people are shopping online than ever before. The opportunity is there, but so is the competition.
90%
of customers will return after a positive delivery experience.
45%
of customers will refuse to shop again after a poor delivery experience.
Enter Sorted’s delivery experience platform.
Can you afford to do nothing?
Convert more customers.
Offer your customers better delivery choice, with promises you can keep.
Using your shipping rules and carrier service availability, Sorted automatically surfaces personalised delivery options to your customers, helping you reduce basket abandonment and increase conversion.
Connect your customers with the best performing carriers.
Complete control and flexibility of your carrier and delivery management through one integration.
Sorted connects you to all of your chosen carrier services, allowing you to flex services and manage shipments with ease.
Set automatic allocation rules, generate carrier compatible labels and monitor performance, enabling you to reduce contact to order ratios, increase productivity and lower your cost to serve.
Engage with customers after they’ve hit the buy button.
Give your customers and teams the delivery and returns insight they need in their channel or location of choice.
Sorted’s delivery tracking engine allows you to monitor carrier performance, classify issues by severity and take action before your customers realise there’s an issue.
Drive digital and brand engagement with branded tracking pages and communications or embed tracking in your apps or website.
Automated tracking and communications reduces customer contacts, contact centre pressure and cost.
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Find out how musicMagpie nailed a massive 63% reduction in WISMO calls.
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“We completely control customer insight now. Users are kept firmly within a native page on our app, meaning we give a much better customer experience.” Helen Fawcett, IT Project Manager at N Brown Group
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“The people at Sorted bring the product to life. Their lens on the retail tech sector allows us to learn from their final mile and CX expertise.” Paul Durkin, Managing Director of Digital and eFulfilment at Wincanton
A winning formula for ecommerce growth.
+20%
-63%
+6%
An API-first philosophy for delivery experience.
Simple integration and access to the world’s best-performing carriers.
Learn from your peers and competitors.
Listen to the latest episode of the podcast.
Chris Haighton, Head of Outbound Logistics at The Very Group, talks delivery experience and customer expectations.
Secret shopper: ecommerce customer journey report.
Check out the real-life post-purchase journeys of these 60 retailers and brands.
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Press release: 42% of consumers have missed deliveries due to miscommunication.
Sorted’s new research reveals how ‘freedom day’ and the ‘new normal’ will impact missed deliveries and post-purchase communications.
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What’s new in the world of SortedREACT: July 2021 product features.
We’ve collated the latest REACT tips, tricks and use cases straight from our community of retailers and brands.