Use delivery to create winning ecommerce experiences

Sorted’s Delivery Experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase journeys to increase customer happiness, drive loyalty and help you grow.

Tracking on mobile device and Google watch

Trusted by the world’s leading retailers and brands

  • asos
  • Lush
  • asda
  • musicMagpie
  • Graham & Brown
  • asos
  • Lush
  • asda
  • musicMagpie
  • Graham & Brown
  • insight
  • hotter
  • go outdoors
  • Party Delights
  • Arnold Clarke
  • Percival
  • insight
  • hotter
  • go outdoors
  • Party Delights
  • Arnold Clarke
  • Percival

Delivery experience matters

More people are shopping online than ever before. The opportunity is there, but so is the competition.


of customers will return after a positive delivery experience.

Positive delivery experience


of customers will refuse to shop again after a poor delivery experience.

Customer leaving

Enter Sorted’s delivery experience platform

Convert more customers

Offer your customers better delivery choice, with promises you can keep. Using your shipping rules and carrier service availability, Sorted automatically surfaces personalised delivery options to your customers, helping you reduce basket abandonment and increase conversion.

Checkout delivery options

Connect your customers with the best performing carriers

Complete control and flexibility of your carrier and delivery management through one integration. Sorted connects you to all of your chosen carrier services, allowing you to flex services and manage shipments with ease. Set automatic allocation rules, generate carrier compatible labels and monitor performance, enabling you to reduce contact to order ratios, increase productivity and lower your cost to serve.

Sorted shipment dashboard screen

Engage with customers after they’ve hit the buy button

Give your customers and teams the delivery and returns insight they need in their channel or location of choice. Sorted’s delivery tracking engine allows you to monitor carry performance, classify issues by severity and take action before your customers realise there’s an issue. Drive digital and brand engagement with branded tracking pages and communications or embed tracking in your apps or website. Automated tracking and communications reduces customer contacts, contact centre pressure and cost.

Zala branded tracking

Retain your customers with returns

Automate and control all of your returns management, including refunds and exchanges. Set rules and windows, approve returns, track progress and key insights. Use on-platform carriers for exclusive shipping rates and automated labels, or upload your own. Let customers request refunds or exchanges via a branded portal and keep them updated with customisable communications. The Sorted app helps you retain revenue, drive customer loyalty and reduce customer contacts.

Branded Zala returns portal

A winning formula for e-commerce growth

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basket conversion

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reduction in WISMO customer contacts

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increase in NPS

An API-first philosophy for delivery experience

Simple integration and access to the world’s best-performing carriers.

Sorted API

Learn from your peers and competitors

Sorted Podcast sessions

Listen to the latest episode of the podcast

Chris Haighton, Head of Outbound Logistics at The Very Group, talks delivery experience and customer expectations.

Sorted Secret Shopper Report

Secret shopper: e-commerce customer journey report

Check out the real-life post-purchase journeys of these 60 retailers and brands.

WISMO Toolkit

The ultimate WISMO & WISMR reduction toolkit

Lots of how-to-guides, use case deep dives and more in one free downloadable toolkit.

Clicksit Press Release

Press Release: $40 million investment and returns acquisition

We’ve raised $40 million series C investment and acquired automated returns specialist Clicksit.

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Start giving your customers a 5* delivery experience now