Use delivery to create winning ecommerce experiences.

Sorted’s Delivery Experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase communication to increase customer happiness, drive loyalty and help you grow.

SortedREACT dashboard and mobile tacking device

Trusted by the world’s leading retailers and brands.

asos Lush asda musicMagpie Farfetch Graham & Brown insight hotter go outdoors Party Delights


Delivery experience matters.

More people are shopping online than ever before. The opportunity is there, but so is the competition.

90%

of customers will return after a positive delivery experience.

45%

of customers will refuse to shop again after a poor delivery experience.

Enter Sorted’s delivery experience platform.

Can you afford to do nothing?



Convert more customers.

Offer your customers better delivery choice, with promises you can keep.

Using your shipping rules and carrier service availability, Sorted automatically surfaces personalised delivery options to your customers, helping you reduce basket abandonment and increase conversion.

Checkout delivery opitions



Connect your customers with the best performing carriers.

Complete control and flexibility of your carrier and delivery management through one integration.

Sorted connects you to all of your chosen carrier services, allowing you to flex services and manage shipments with ease.

Set automatic allocation rules, generate carrier compatible labels and monitor performance, enabling you to reduce contact to order ratios, increase productivity and lower your cost to serve.

Sorted shipment dashboard screen



Engage with customers after they’ve hit the buy button.

Give your customers and teams the delivery and returns insight they need in their channel or location of choice.

Sorted’s delivery tracking engine allows you to monitor carrier performance, classify issues by severity and take action before your customers realise there’s an issue.

Drive digital and brand engagement with branded tracking pages and communications or embed tracking in your apps or website.

Automated tracking and communications reduces customer contacts, contact centre pressure and cost.

Zala branded tracking


A winning formula for ecommerce growth.

+20%

basket conversion

-63%

reduction in WISMO customer contacts

+6%

increase in NPS


An API-first philosophy for delivery experience.

Simple integration and access to the world’s best-performing carriers.

Sorted API

Learn from your peers and competitors.

Listen to the latest episode of the podcast.

Chris Haighton, Head of Outbound Logistics at The Very Group, talks delivery experience and customer expectations.

SortedPodcast

Secret shopper: ecommerce customer journey report.

Check out the real-life post-purchase journeys of these 60 retailers and brands.

Sorted Secret Shopper Report

Start giving your customers a 5* delivery experience now.