Use delivery to create winning ecommerce experiences
Sorted’s Delivery Experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase journeys to increase customer happiness, drive loyalty and help you grow.
Trusted by the world’s leading retailers and brands
Delivery experience matters
More people are shopping online than ever before. The opportunity is there, but so is the competition.
90%
of customers will return after a positive delivery experience.
45%
of customers will refuse to shop again after a poor delivery experience.
Enter Sorted’s delivery experience platform
Convert more customers
Offer your customers better delivery choice, with promises you can keep. Using your shipping rules and carrier service availability, Sorted automatically surfaces personalised delivery options to your customers, helping you reduce basket abandonment and increase conversion.
Connect your customers with the best performing carriers
Complete control and flexibility of your carrier and delivery management through one integration. Sorted connects you to all of your chosen carrier services, allowing you to flex services and manage shipments with ease. Set automatic allocation rules, generate carrier compatible labels and monitor performance, enabling you to reduce contact to order ratios, increase productivity and lower your cost to serve.
Engage with customers after they’ve hit the buy button
Give your customers and teams the delivery and returns insight they need in their channel or location of choice. Sorted’s delivery tracking engine allows you to monitor carry performance, classify issues by severity and take action before your customers realise there’s an issue. Drive digital and brand engagement with branded tracking pages and communications or embed tracking in your apps or website. Automated tracking and communications reduces customer contacts, contact centre pressure and cost.
Retain your customers with returns
Automate and control all of your returns management, including refunds and exchanges. Set rules and windows, approve returns, track progress and key insights. Use on-platform carriers for exclusive shipping rates and automated labels, or upload your own. Let customers request refunds or exchanges via a branded portal and keep them updated with customisable communications. The Sorted app helps you retain revenue, drive customer loyalty and reduce customer contacts.
Find out how musicMagpie nailed a massive
63% reduction in WISMO calls.
“We completely control customer insight now. Users are kept firmly within a native page on our app, meaning we give a much better customer experience.”
“The people at Sorted bring the product to life. Their lens on the retail tech sector allows us to learn from their final mile and CX expertise.”
Our partnership with Sorted has been extremely valuable in helping us navigate the challenges we face as a growing online business.
Jonathan Beirne
Head of Customer
musicMagpie
Sorted has the infrastructure to support us, and having a really helpful, knowledgeable account manager like the one we have is fantastic.
Julia Dietz
Operations Director
Party Delights
The people at Sorted bring the product to life. Their lens on the retail tech sector allows us to learn from their final mile and CX expertise.
Paul Durkin
Managing Director of Digital and eFulfilment
Wincanton
We completely control customer insight now. Users are kept firmly within a native page on our app, meaning we give a much better customer experience.
Helen Fawcett
IT Project Manager
N Brown Group
A winning formula for e-commerce growth
+20%
basket conversion
-63%
reduction in WISMO customer contacts
+6%
increase in NPS
An API-first philosophy for delivery experience
Simple integration and access to the world’s best-performing carriers.
Learn from your peers and competitors
Listen to the latest episode of the podcast
Chris Haighton, Head of Outbound Logistics at The Very Group, talks delivery experience and customer expectations.
Secret shopper: e-commerce customer journey report
Check out the real-life post-purchase journeys of these 60 retailers and brands.
The ultimate WISMO & WISMR reduction toolkit
Lots of how-to-guides, use case deep dives and more in one free downloadable toolkit.
Press Release: $40 million investment and returns acquisition
We’ve raised $40 million series C investment and acquired automated returns specialist Clicksit.
