Create 5* post-purchase customer experiences

Give your customers and teams the delivery and returns insight they need to reduce customer contacts, generate more sales and boost CSAT and NPS.

SortedREACT dashboard

Why retailers and brands choose Sorted

63%

reduction in WISMO customer contacts

£40k

of additional sales in month one

50%

savings on customer comms

How it works

Sorted’s shipment tracking engine aggregates and enhances all of your delivery and returns tracking information in one place. You can keep customers informed and engaged with automated branded updates, monitor performance and proactively resolve escalations.


Features and benefits our customers love


Branded tracking page

Provide your customers with a tracking timeline on a branded page that works across any device and displays multi-shipment orders. Easy to customise with your brand, or even tailored ads – the pages can be set up in as little as twenty minutes, with no coding required. Create as many as you need to let customers self-serve delivery updates, increase brand engagement and generate more sales.

Zala branded tracking screen

Customisable shipment states

Choose language that works for you and your customers, regardless of carrier service. Customers always wonder what ‘in transit’, ‘at the hub’ or ‘manifested for delivery’ means – but now that can be a thing of the past. All shipment states are unified across all your carriers as standard, to avoid confusion and ensure a consistent customer experience.

Customisable Shipping States

Branded communications & notifications

Send SMS or email notifications directly from Sorted, or integrate with your comms channels to keep customers informed and happy, reducing customer contacts like WISMO. Own your delivery experience, reduce pressure on your contact centre and save cost with our comms partners.

Wondering what WISMO means? ‘Where is my order’ calls and messages are the most common delivery-related enquiry. Of course, Sorted can track your returns too.

SMS delivery notifications

Embeddable tracking API

Embed tracking data directly into your native app, website or comms channels. Keep your customers within your brand to drive loyalty and generate more sales.

Zala branded tracking

Management dashboard

Keep track of any delivery issues and monitor performance across all your carrier services. Sorted classifies delivery issues by severity, so you can prioritise what needs attention and when. Empower your customer success teams.

Our interactive dashboard lets you filter and slice your data to get the insight you need. If you prefer to go headless and integrate with your CRM or customer service platform, the choice is yours. Plus, if you prefer to export your data you can, with one-click data exports.

Critical exceptions dashboard

Advanced performance reporting

Monitor performance and delivery experience across all your carriers. Sorted’s advanced reporting includes customer promise success rates, and whether parcels were delivered early, on time or after the promise date. Protect your customer promise and be prepared for your carrier SLA conversations and contract negotiations.

PowerBI dashboard

Carrier library & connectors

Track all your deliveries and returns across all your chosen carriers. Choose from our on platform library or request a new carrier, which can be added in as little as ten days. Sorted’s self-serve carrier connectors are available to make aggregating your tracking data a breeze. All you need are your carriers tracking data feeds.

Carrier logos

Wait, that's not all, there's more...

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Proactive escalation management

Get warnings such as 'is late' or 'may be missing'. Resolve issues before they affect your customers, or your CSAT and NPS scores.

Webhooks

Pass real-time updates to your chosen CRM, customer service, ecommerce or communication platforms. Make your automation and alerting simple.

Shipment filters

Flexible shipment filters give you full control as to when updates are triggered - such as customer comms, or when refunds should be sent for a late delivery, or when a return is with your carrier partner.

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Sorted customers

quote marks

ASDA
We are always looking to provide a better online experience for our customers, and understood that there was a need to communicate more frequently with them from the point of order through to delivery.

Neil Drake,
Senior Manager for Parcel Service and Format Development
Asda

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Music Magpie
Our partnership with Sorted has been extremely valuable in helping us navigate
the challenges we face as a growing online business.


Jonathan Beirne,
Head of Customer
Music Magpie

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See what Sorted can do for you