Case Studies

With a growing web of luxury independent boutiques all around the world, a marketplace-based model means operating a complex, multi-location shipping operation… meet the retailer who nailed it.

‘Delivery management’ was a dirty phrase for this health, beauty and cosmetics brand, so they knew they needed squeaky clean operations and improved supplier relationships.

With shipment volumes doubling during peak periods – and further international expansion on the cards – this luxury fashion retailer outgrew their direct carrier integration. They needed a forward-thinking delivery partner to support and evolve with them as they grow. As part of their digital-first approach, they wanted to scale their ecommerce offering, get key delivery performance insights and give customers the high-end experience they expect.

Cost saving, risk mitigation and the mission to keep people partying. We chat to Julia Dietz, Operations Director, about why Party Delights picked Sorted to add resilience to their operations.

Driven by customer satisfaction and innovation, Wincanton needed a partner to help grow their fulfilment tech offering. We chat to Paul Durkin, Managing Director of Digital and eFulfilment at Wincanton, about how they did it.

There’s over 40 different retail businesses trusting 3PL with warehousing, distribution and carrier management – so efficiency is key. They partnered with Sorted to innovate their operations and processes… and the impact was almost immediate.

They’re all a bit customer-obsessed at N Brown. The JD Williams app was launched to serve their loyal shoppers in a smart way. But, just eight months after launch, Helen Fawcett (IT Project Manager) and her team decided that more focus was needed on the post-purchase experience…

With an ecommerce brand that was flying, Graham & Brown knew they needed to remove delivery as an inflexible blocker to growth. Hear what Stacey Thurston, Logistics Direct Manager at Graham & Brown, had to say about her transformation work…