Customer stories

Partnerships. They begin with trust and unstoppable teamwork. So, find out what brands have trusted us to help improve their last-mile – and how their worlds have changed after partnering with us. We focus on transforming your delivery experience, so you can focus on being awesome.

Busy high street

musicMagpie: Reducing WISMOs by 63%

Taking full control of the customer experience to better serve the customer, and customer services.

Party Delights: Risk reduce & future proof

Cost saving, resilience and keeping people partying. Julia Dietz, Operations Director, on agility and stability.

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Wincanton: Growing fulfilment tech offering

Paul Durkin, Managing Director of Digital and eFulfilment, talks about innovation and retailer satisfaction.

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3PL: +200% efficiency, NPS rise of 1.2

New tech had huge internal and external impact - including contact per order ratios reducing by 47%.

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N Brown: JD Williams driving app adoption

Owning delivery tracking and increasing digital engagement – all part of post-purchase transformation.

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Graham & Brown: Removing blockers

Stacey Thurston, Logistics Direct Manager, discusses multi-carrier expansion and growth enablement.

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Ship from store: Bagging high-end CX

Outgrowing direct carrier integrations, this fashion brand needed to scale insight, ops and luxury CX.

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Healthy food box brand gets CX in shape

Delivery is critical for subscription services. This brand simplified carrier integrations and cooked up a 5* CX.

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Footwear brand steps up online offering for D2C model

From being traditionally catalogue-based, to huge online growth. Now, they’re growing internationally.

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Luxury marketplace saves over a million pounds

A growing web of global independent boutiques means a complex, multi-location shipping operation… meet the retailer who nailed it.

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Home delivery for electricals

This household name replaced legacy tech to protect their rep as a CX pioneer – and it had big impact on NPS and checkout conversion…

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Cleaning up delivery: health, beauty & cosmetics

‘Delivery management’ was a dirty phrase, so they needed squeaky clean ops and better supplier relationships.

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See what we can do for you

One of our specialists will demonstrate how the Sorted platform can help you maximise final mile efficiency and provide a 5* customer experience.

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