We’re excited to announce that Sorted will be joining retail innovators and CX leaders at RetailJam 2025, taking place on Thursday 19 June at Knebworth House & Barns, Hertfordshire.
As customer expectations continue to evolve in the ecommerce space, the post-purchase experience has become a critical differentiator for retailers looking to drive loyalty and reduce customer contacts. We’ll be sharing our expertise on how delivery experience can transform customer satisfaction and operational efficiency.
Why we’re attending
We’re thrilled to be hosting Roundtable 16: ‘Mastering Post-Purchase CX with Sorted’ in the Customer Experience Hive. Our session will focus on practical strategies for retailers to:
- Reduce WISMO (’Where is my order?’) contacts through proactive delivery communications.
- Create branded delivery tracking experiences that reinforce your brand promise.
- Turn delivery management into a competitive advantage with multi-carrier shipping strategies.
- Improve customer retention through seamless returns management.
The Customer Experience Hive brings together chiefs, directors and heads of customer experience, digital and customer analytics for dynamic discussions on creating smooth, consistent experiences in an increasingly complex omnichannel world.
We’re thrilled to announce that our roundtable session will feature two special industry guests sharing their expertise and real-world experiences. Dan Pass, Head of Logistics and Supply Chain at Ann Summers, brings years of experience managing end-to-end logistics operations and driving efficiency across multiple distribution centres. Joining him will be Ryan Walker, Lead Product Owner for E-fulfilment at Dyson, who has been instrumental in defining market-leading D2C delivery strategies and expanding Dyson’s ecommerce capabilities into new digital environments.
Their participation will offer valuable insights into how leading brands are tackling post-purchase challenges and transforming their delivery experiences to meet evolving customer expectations.
Key sessions we’re looking forward to
The RetailJam agenda is packed with valuable insights for retail and logistics professionals:
- 16:00-16:30: “Understanding the consumer of tomorrow” with Martin Villanueva, VP CX at IKEA
- 16:30-16:45: “Turning customers into fans and building a community” with Dupeshop
- 16:45-17:00: “AI-enabled customer experience” exploring the latest innovations
- 17:00-17:30: “Innovating from within – the power of people” with DHL
Let’s connect at RetailJam
Our team of delivery experience experts will be available throughout the day to discuss how Sorted can help your business reduce customer contacts, improve delivery performance and enhance your overall post-purchase experience.
Whether you’re focused on ecommerce growth, logistics optimisation or customer experience transformation, we’d love to share how leading retailers are using Sorted to create memorable delivery experiences that drive loyalty and reduce operational costs.
Follow us on LinkedIn for live updates from RetailJam, and reach out to book a meeting with our team during the event. See you there!
About Sorted
In today’s delivery landscape, good experiences simply aren’t good enough. It takes an outstanding delivery experience to differentiate.
Sorted’s Delivery Experience supports retailers in providing exceptional delivery experiences and analysing post-purchase performance. It empowers customers to track deliveries and returns or exchange parcels effortlessly.
Founded more than a decade ago and recognised as one of the fastest growing companies in Europe by the Financial Times, Sorted delivers transformational tech on a global scale. Trusted by leading retailers – such as Dyson and Asda – Sorted helps brands to make five-star delivery experiences their superpower.
Media contact
Shaun Weston, shaun.weston@sorted.com