Sorted is charting a bold new course in the evolving landscape of post-purchase delivery. Our 2024 vision roadmap is more than just a plan; it’s a commitment to our customers, partners and the industry at large. We’re aiming for a future in which dependability meets innovation, efficiency coexists with customer satisfaction, and where technology empowers rather than complicates.
Why does this roadmap matter?
The post-purchase delivery market is at a crossroads. As ecommerce continues to grow at a rapid pace, the demand for seamless, transparent and efficient delivery has never been higher. Our roadmap is more than just a response to these challenges. It represents a proactive step towards shaping the future of delivery management.
“We’re not that different from manufacturing,” says Sorted Product Director Paul Hill. “You’re producing something. It’s simply a digital outcome. Our primary goal is to maintain a high level of operational efficiency comparable to that found in a top-tier manufacturing process. We intend to apply the same level of discipline and precision to our digital operations.”
This perspective informs our approach: we treat our digital products with the same rigour and efficiency as a world-class manufacturing operation. Let’s expand on this a little.
Our vision: Engineering excellence at the core
Our roadmap is built around a commitment to becoming an engineering-led company. This isn’t about flashy features or following the latest trends. Instead, we’re focusing on laying solid foundations that will enable us to provide dependable, efficient and scalable solutions.
“We want to be an engineering-led business, which means that the way in which we engineer our products is excellent,” says Paul. “It’s the most optimised, cost-effective, dependable and best that it can be. By incorporating engineering excellence into all aspects of our operations, we ensure that our solutions are not only strong but also scalable. This foundation allows us to innovate while maintaining reliability.”
Let’s dig deeper into the key themes and goals driving our strategic roadmap, to support what Paul Hill describes.
Key themes and goals
Customers can expect more intuitive systems, faster service integrations, reliable and consistent tracking, and a scalable platform that grows with their business needs – all while remaining cost-effective.
“Our goal is to make the delivery process as seamless as possible for our clients, reducing the cost of ownership and improving overall customer satisfaction,” according to Paul. “We’re implementing innovative solutions that directly address operational bottlenecks and streamline processes.”
Customer satisfaction: Lowering the cost of ownership
We are reimagining how customers interact with our products. By streamlining interfaces and implementing multi-tenancy templates, we hope to significantly reduce the effort required to manage complex delivery operations.
Operational efficiency by addressing bottlenecks
Our roadmap includes concepts such as ‘flow remapping’ to identify and eliminate bottlenecks in our digital factory.
Technological innovation: The single track engine
We are integrating our tracking capabilities across products. This approach will help us streamline our operations and provide a more consistent user experience.
Sustainability: Planning for the long term
Our commitment to sustainability drives every decision we make. By improving system efficiency and reducing digital waste, we’re developing solutions that are not only good for business, but also good for the environment.
Expected results
As we implement this roadmap, our customers can expect:
- Lower cost of ownership due to more intuitive, efficient systems.
- Quicker integration of new carriers and services.
- Improved tracking reliability and consistency across products.
- A scalable platform that expands with their business without incurring proportional costs.
This roadmap is more than just a plan; it represents the beginning of a transformation. It’s about creating a Sorted that’s more capable, efficient and responsive to the needs of our customers and industry. As we embark on this journey, we invite you to help shape the future of post-purchase delivery.
“We’re committed to leading the charge in delivery management innovation,” says Paul Hill. “Our roadmap is designed to ensure that our clients not only meet but exceed their customers’ expectations, setting a new standard in the industry.”
In the coming weeks, we’ll go deeper into each aspect of our roadmap, looking at how these changes will benefit you and revolutionise the industry. Stay tuned as we chart our new course together!