Get proactive,
take control of
post-purchase CX.

Be the first to know. And make sure your customers know too. REACT's smart tracking APIs enable complete delivery exceptions management and ownership over customer communications. Including the ability to reduce WISMO.

Reduce WISMO and power next gen customer journeys.

It's fragmented, inconsistent post-purchase CX to hand your loyal shoppers over to clunky third-party websites for delivery tracking. Out of date, hard to understand and unreliable delivery updates are not the way leading retailers communicate with customers.


of UK consumers said a 'live' view of their order, giving them visibility and regular updates on their order at each stage of the delivery process was more important than the cost of the delivery.

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SortedREACT's branded tracking page does the hard work for you.

Build branded shipment tracking pages in minutes, with no coding required.

Create as many branded tracking pages as you need - each page is a customisable microsite, hosted by us, that gives customers parcel updates and EDD before they need to call. Reduce WISMO and improve customer delivery experience.

Manage tracking.

REACT's API suite can be queried to pull tracking info easily. Updates can be embedded into your website or app, on the 'My Account' page or otherwise, and can integrate with your existing delivery management platform or other software for an instant upgrade of your comms capability.

The unique, customisable REACT webhooks are configured and tested with the REACT UI—keeping integration lightweight and IT happy.

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Customisable webhooks.

RAG status of shipment states.

Embeddable tracking API

Automate shipment state monitoring

Carrier data aggregator

Standardised carrier events

multiple devices using sorteds software

Find out more about SortedREACT.

Prioritise your attention, organise your teams and pre-empt contacts to solve issues before the customer calls. Learn more about proactive communications with REACT.

Request a demo.

Leave us your details and we’ll be in touch to arrange a product demo.