Sorted Returns Center payment changes
November 2023
Important: LAST CHANCE! Update your payment details to continue accessing labels from Wednesday 6th of December 2023.
If your payment details are not updated by 23:59 (GMT) on Tuesday 5th of December 2023, labels will no longer be available through the Sorted Returns Center Shopify app. Please read the following information carefully and take action now.
As you know, we’re always looking to improve the Sorted Returns Center, with customer experience at the centre of our planning.
In November 2023, we’re changing the way you pay your Sorted Returns Center and label fees. This is to give you better access to your invoices, payment information and account activity.
If your payment information is not updated by 23:59 (GMT) on Tuesday 5th of December 2023, labels will no longer be available through the Sorted Returns Center Shopify app.
What is the change?
From the 6th of December 2023, label costs will no longer be processed through GoCardless and Zoho. Instead, Zoho will be replaced with Maxio (for invoice processing and management) and GoCardless will be replaced with Braintree (for payment processing – meaning a change to the name you see on your bank statements).
Your subscription fees remain unaffected and will continue to be charged through Shopify, as per the current process.
What action do I need to take?
You are required to set up your payment details within Maxio before the 6th of December 2023.
If you don’t set up your new payment details by the deadline above, your access to the Sorted Returns Center may be restricted.
Here’s a brief, step-by-step guide on how to update your account before the 6th of December 2023:
1) Log in to the Sorted Returns Center Shopify app, go to the ‘settings’ section on your account.
2) Check the email address linked to your account is correct and up to date.
3) Click ‘set up new payment method’.
4) Follow the simple instructions provided through the Maxio platform to complete the speedy set up. (Please note: American Express cards are not accepted, apologies for any inconvenience.)
Here’s a short video to help explain further.
Why is the change being made?
Customers asked for transparency, so we delivered.
By switching to Maxio, you can access and manage your invoices throughout the month; allowing you to check in on account activity and charges, whilst also having access to historical invoices dating back to the moment you open your Maxio account.
And that’s it! Once the quick set up has been completed, will see your future invoices via Maxio, and your future payments processed by Braintree.
We’re on hand and happy to help, so please do get in touch with us (via customer.support@sorted.com) should you have any questions at all.