Reduce customer contacts, slash operating costs and increase sales
All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers.
Complete control & flexibility of your delivery & carrier management
Connect to all of your chosen carriers, reduce broken customer promises and convert more customers with better delivery choices.
You’ve got the power to keep your customers
60%
won’t shop again after a poor delivery experience
Consumer research reveals the top 3 delivery experience areas retailers and brands need to nail to keep loyal customers and win new ones.
On-time delivery
Low shipping costs
Proactive progress updates on orders and returns
Meet Sorted’s delivery experience platform
Ship
All your carrier services through one integration. Optimised parcel allocation for you. Better delivery choice for your customers.
Track
All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers.
A proven formula for last mile efficiency
-47%
reduction in contact per order ratio
-63%
reduction in WISMO customer contacts
+15
minutes saved per return
Customer delivery comms to boost revenue, and NPS
Delivery communications are critical when things go wrong… and when they go right. Here’s Kerry, our in-house tracking expert, to explain why.
An API-first philosophy for delivery experience
Simple integration and access to the world’s best-performing carriers.
What our clients say
“We completely control customer insight now. Users are kept firmly within a native page on our app, meaning we give a much better customer experience.”
Read the customer story
“The people at Sorted bring the product to life. Their lens on the retail tech sector allows us to learn from their final mile and CX expertise.”
Read the customer story
Learn from your peers and competitors
Sorted fact file
Lowering final mile costs.
Sorted fact file
Cutting costs with smart allocation.
The CMS Playbook
The CMS Playbook: Five plays to nail multi-carrier delivery management.
Signed, sealed, not delivered
73% of customers lose faith as cost-of-living crisis sees porch poacher problem.
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