Chapter 4

What's next

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That wraps up the first of our neuroscience reports

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About Sorted

Sorted is a refreshingly agile and data-driven software company, powering dynamic checkouts, carrier management, delivery tracking and automating returns management around the world. Through partnerships with some of the biggest global carriers and customer-obsessed retailers, Sorted transforms every delivery journey into a 5* customer experience. 
Trusted by leading global retailers – such as ASOS, Farfetch and Lush – Sorted’s delivery experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase communication to increase customer happiness, drive loyalty and support retail growth.  

With software now live in 17 countries, Sorted is recognised as one of fastest growing companies in Europe as named by the FT and one of the UK’s most successful digital businesses by Tech Nation’s Future Fifty, Europe’s leading late-stage growth programme.  

This report is based on analysis by trained neuroscientists from a small sample size of evidence collected from a typical, one off purchase by shoppers based in the UK – and should be read in this context. All branded screenshots and logos are owned by the retailers and are used in this report non-commercially.