Sorted
  • Platform

    Platform.

    Learn all about Sorted’s Delivery Experience Platform.

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      Ship

      Get total control of your carrier management & offer your customers better delivery choice.

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      Track

      Get all your shipment tracking data in one place & proactively communicate with your customers.

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      Return

      Get labels & automate your entire customer returns process, including refunds & exchanges.

    New - FREE TRIAL.

    SortedREACT dashboard

    Prove the value in post-purchase tracking software with our simple 60 day FREE trial package.

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  • Solutions

    Solutions.

    Got a specific challenge? Find the solution, with these use case examples. View all

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    • Post-purchase tracking and communications
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        Drive digital & brand engagement to generate more sales
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        Reduce WISMO & take the pressure off your contact centre
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        Get actionable delivery performance data & insight
    • Delivery and carrier management
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        Convert more customers with better delivery choice
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        Reduce broken promises & cut your order to contact ratio
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        Connect to all your carriers through one integration
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    New - FREE TRIAL.

    SortedREACT dashboard

    Prove the value in post-purchase tracking software with our simple 60 day FREE trial package.

    Learn more
  • Company

    Company.

    Learn more about who we are and what we do.

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      About us

      Our history, our mission, our culture and our leadership.

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      Contact

      Need to get in touch?

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      Careers

      We’re recruiting! Find out more.

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      FAQS

      Some of our common queries, answered.

    Brand new report.

    In ‘The Science of Delivery Experience’, we ask neuroscientists to analyse the delivery journeys of 10 leading retailers.

    Read more
  • Resources

    Resources.

    Guides, research, blogs, news and more. Get industry-leading resources here.

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      Blog

      All the news and knowledge you need, in one place.

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      In-depth guides

      Want a report, an explainer or a deeper study? Check out our insightful guides.

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      Tech docs

      All our technical documentation and dev tools, fully and freely available.

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      Podcasts

      Every episode of the Sorted Retail Sessions – with very special guests.

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      Customer stories

      Read about the retailers and brands changing the world, in these case studies.

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      Business case builder

      Get the go-to guide on building an unstoppable business case.

    Brand new report.

    In ‘The Science of Delivery Experience’, we ask neuroscientists to analyse the delivery journeys of 10 leading retailers.

    Read more
  • Book a demo
  • Login
    • Ship (SortedPRO)
    • Track (SortedREACT)
    • Return (Clicksit Returns)
  • Book a demo
  • SortedBlog.

    • Customer Experience
    • Events
    • General
    • Logistics
    • News
    • Retail eCommerce
    • Tech Innovation
  • Gaining data insights

    Which post-purchase data tools can add value to your business?

    August 02, 2021
    • General
  • Workteam revising customer experience

    Tips on how to use post-purchase insight to add business value

    August 02, 2021
    • General
  • Parcel delivery to doorstep

    PRESS RELEASE: 42% of consumers have missed deliveries due to miscommunication

    July 15, 2021
    • General
  • Sorted REACT dashboard

    What’s New July 2021: In the world of Sorted REACT

    July 15, 2021
    • General
  • PRESS RELEASE: musicMagpie partners with Sorted to offer best in class delivery experience and reduce customer enquiries

    July 06, 2021
    • News
  • Happy customer service staff

    The ultimate WISMO & WISMR reduction toolkit

    June 29, 2021
    • Customer Experience
    • General
  • Prime Day 2021: A seminal moment in the online retail sector?

    June 23, 2021
    • General
  • Man browsing on tablet device

    Drive digital and brand engagement

    June 14, 2021
    • Customer Experience
  • Customer thinking

    A session with Think Beyond co-founder, Steven Cozens

    June 11, 2021
    • Customer Experience
  • Shopper carrying bags

    Bridging the customer experience gap between on and offline for a retail revival

    May 26, 2021
    • Customer Experience
  • PRESS RELEASE: Tech Nation’s Future Fifty growth acceleration programme welcomes three North West tech scaleups

    May 05, 2021
    • News
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In-depth guides

  • Neuroscience Report

    March 16, 2022
  • The Winter Retail Guide

    October 18, 2021
  • The ultimate WISMO & WISMR reduction toolkit

    June 22, 2021
  • Get delivery data and insight that drives action

    June 28, 2021
Read more Indepth Guides
  • Platform
  • Delivery & carrier management
  • Post-Purchase Tracking and Communications
  • Returns management
  • Solutions
  • Brand engagement
  • Reduce WISMO
  • Delivery performance
  • Reduce broken promises
  • Carrier integration
  • Convert more customers
  • Company
  • About Us
  • Careers
  • FAQS
  • Contact
  • Resources
  • Blog
  • In-depth Guides
  • Tech Docs
  • Podcasts
  • Customer stories
  • Business case builder
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