FAQs for Clicksit Customers.
Clicksit are now part of Sorted Group Ltd. Below, you will find a series of commonly asked questions, of course, if you want to reach out directly to a member of your Clicksit support team, you can do so through support@clicksit.com. We’ll be happy to help you get the answers you need.
What will happen to my data and customer data?
There will be no immediate changes to our current data policies or storage. Our privacy policy can be found here: https://www.clicksit .com/privacy/
Do I need to update my payment method or details?
No, there’s no need to update any of your details – it’s business as usual for current Clicksit customers.
How will this affect our experience as existing Clicksit customers?
It’s business as usual! The acquisition won’t affect any of your day-to-day operations in the short term. Over the coming months, you’ll be able to benefit from Sorted’s Delivery Experience Platform – which includes outbound delivery/carrier management, and shipment tracking and communications.
Who do I contact if I need to get in touch about my current service?
All communication channels stay the same, so you can contact the Clicksit support team through the usual channels.
* I'm on a 'legacy' Clicksit plan, when will I have to migrate to a paid package?
If you are a ‘legacy’ Clicksit customer using premium features, you will have been notified previously that your plan will change in the near future. We will update you separately in due course.
What will become of Clicksit's previous owner and team?
We are pleased to confirm the Clicksit team are currently being integrated into Sorted, with Clicksit’s CEO Thomas Hill taking a leading role in Sorted’s product team as Product Director – Returns.
What is the legal name of the new entity? What will happen to the Clicksit and Sorted brands?
The name ‘Clicksit’ will continue to be used as the legal entity for Clicksit for the time being, with Sorted Group Ltd as the parent company.
For now, the Clicksit name and brand will remain – with the Sorted brand name included where relevant too. Over time, we’ll review Clicksit branding in line with the Sorted Delivery Experience Platform branding.
How will the ecommerce community benefit from this acquisition?
Post-purchase experience is more important than ever, and it’s a critical step in the customer journey. Sorted’s plans for its Delivery Experience Platform will allow retailers and brands of all sizes to benefit from enterprise grade technology and create winning ecommerce experiences at every touchpoint – a first for the industry.