The Sorted app lets you automate and control all of your returns management, including refunds and exchanges
How it works
Set rules and return windows, approve returns, track progress and get key insights. Use on-platform carriers for exclusive shipping rates and automated labels, or upload your own. Let customers request refunds or exchanges via a branded portal and keep them updated with customisable communications.
Features and benefits our customers love
Brand your returns experience
Let your customers request returns in seconds from a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!).
Retain and increase revenue
Make returns easy so customers buy again. Plus, with on-platform carriers, you can cut costs with exclusive shipping rates.
Save time and effort
Cut out complex, manual processes with fully automated returns. From rule logic and label generation, through to triggering refunds and exchanges.
Keep track of progress
Ensure your team get regular status updates and insight, and keep your customers in the loop via your returns portal and customisable email communications.
Reduce customer contacts
Make customer returns painless - from policies, to returns requests and receiving labels. Regular progress updates reduce costly 'where's my return' queries.
1000s of returns locations
With thousands of returns drop off locations to choose from, make returns management convenient for you and your customers.
Using Shopify? Try the app free today.
You can be fully set up and running today. All plans and shipping pricing info is available at the link below.
1000+ happy customers
Testimonials
Press release
NEW! Automating returns.
Get the full news story about our latest funding round and returns offering here.