Give your customers a 5* returns experience

Automate your returns management to retain revenue, drive customer loyalty and reduce customer contacts.

Get up and running immediately.

Zala branded returns dashboard



The Sorted app lets you automate and control all of your returns management, including refunds and exchanges

How it works

 Set rules and return windows, approve returns, track progress and get key insights. Use on-platform carriers for exclusive shipping rates and automated labels, or upload your own. Let customers request refunds or exchanges via a branded portal and keep them updated with customisable communications.



Features and benefits our customers love


Brand your returns experience

Let your customers request returns in seconds from a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!).

Retain and increase revenue

Make returns easy so customers buy again. Plus, with on-platform carriers, you can cut costs with exclusive shipping rates.

Save time and effort

Cut out complex, manual processes with fully automated returns. From rule logic and label generation, through to triggering refunds and exchanges.

Keep track of progress

Ensure your team get regular status updates and insight, and keep your customers in the loop via your returns portal and customisable email communications.

Reduce customer contacts

Make customer returns painless - from policies, to returns requests and receiving labels. Regular progress updates reduce costly 'where's my return' queries.

1000s of returns locations

With thousands of returns drop off locations to choose from, make returns management convenient for you and your customers.

1000+ happy customers

Arnold Clarke BaseLondon.com Wolf & Badger Air & Grace Percival Anorak

Testimonials


Using Shopify? Try the app free today.

You can be fully set up and running today. Packages start from free – all package and shipping pricing info is available at the link below.

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Press release.

NEW! Automating returns.

Get the full news story about our latest funding round and returns offering here.

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