SortedREACT is an aggregated carrier tracking platform, streamlining delivery exceptions management and allowing you to customise your branded customer comms. Get total control over the post-purchase experience.
SortedREACT at a glance.
Some features our clients love.
Full documentation portal
Customisable branded tracking page
Standardised carrier events
Automated shipment state monitoring
World map view
What that means for you.
Own your own branded comms
Be proactive with managing customer expectations
Streamline carrier escalations
Lightweight integration, own the solution
Get proactive, take control of post-purchase CX.
Own your own branded customer comms, rather than handing over to carriers for delivery updates. Showcase tracking on pre-built, customisable microsites. No coding required.
Integrate REACT with crucial platforms—such as your CRM or marketing automation system.
Easily embed tracking updates to let customers self-serve through whichever channel they choose - allowing upsell on your website, livechat, email, SMS or app.
Don’t be reactive
Get advanced warning of issues to manage expectations proactively, in your own brand and tone of voice. Give customers instant sight of the full history for each shipment on the customisable REACT tracking page.
Our carrier management platform.
One single integration with Sorted connects you to thousands of services from some of the biggest global carriers.
Clean carrier integration.
Rather than scraping carrier websites or letting customer contact teams do the leg work, we partner with leading global carriers to get the best quality, clean tracking data — as real-time as it gets and displayed beautifully in one place.
Remove carrier ambiguity
Obscure carrier states are translated into consistent, on-brand language.
Single window into all carrier ops
Get an efficient and catch-all view of customer parcel states.
Less leg work for post-purchase CX
Exception enquiries can be automated, meaning the admin of carrier escalations is streamlined.
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Access powerful learnings
Insight-packed delivery exceptions management dashboard that can be filtered, exported and shared.
See the world
Get a map view of shipments per territory, giving a visual overview of delivery highlights and issues.
Prioritise at a glance
Focus your attention where it’s needed with delivery states classified by severity with RAG coding.
Know-it-all insights dashboard.
Trawling through difficult sites or disparate systems to serve your customers isn’t a good use of valuable time. Regardless of the number of carrier integrations, the REACT dashboard is concise and easy to navigate.
Outperform the competition.
It’s not good enough to meet customer delivery expectations, the real win is to exceed them. Be the one to bring the change in your organisation—with minimal IT resource needed for lightweight integration.
Own your upsell
Keep customers on your site and make the 'my account' section work harder, with upsell opportunities on branded tracking pages.
Keep and convert
Increase loyalty and lower cost of acquisition by keeping customers happy and engaged.
Instantly upgrade your delivery proposition
With one integration giving full access to our carrier cloud, and a differentiated customer offering.
Request a demo
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