Man drinking coffee whilst browsing web

When we last caught up with some of our retail friends (read: retail nerds), we chatted in great depth about their response to the pandemic, their preparation for peak 2020 and their predictions for the new year (full interview series available to download for free here).

One question was particularly telling – ‘How would you sum up the retail industry in three words?’

Watch the video… and see what they told us…